Frequently Asked Questions

Typical processing takes 10 to 15 business days depending on seasonality and document completeness.

Yes. We keep the same support-first posture before departure, during travel, and for any urgent itinerary issue.

Yes. We can align hotel type, district, budget, room needs, and pacing with your trip style.

Rail pass support, airport transfers, local transit recommendations, and private transport planning when needed.

Yes. We can recommend coverage options based on trip length, activities, and group composition.

Selected packages and service combinations can be split into staged payments depending on booking terms.

For peak seasons, earlier is better. A few months ahead gives more flexibility for flights, hotels, and route choices.

Some details can be adjusted, depending on the tour terms and available dates.

Cancellation terms depend on the selected package or service and are shown before final submission.

Yes, larger family or group bookings can sometimes qualify for different pricing or transport arrangements.

Spring and autumn are the most popular, but the best time depends on budget, weather, and the type of trip you want.

First-time travelers usually benefit from 7 to 10 days, but shorter city-focused trips can also work well.

Not always, but guided support is useful when you want more context, smoother logistics, or a more curated route.

Pack comfortable walking shoes, seasonal layers, essential documents, and a phone charger or power bank.

Tokyo, Osaka, and Kyoto are the usual starting point because they give a balanced mix of modern and traditional Japan.

Yes, especially if you want nature, cooler weather, or winter scenery that feels very different from the main island cities.

It is possible, but it depends on your pace. A slower itinerary usually makes the day more comfortable.

No, but basic phrases help. We can also support travelers who want an itinerary that reduces language friction.

Yes. Japan is widely considered very safe, and we can help tailor a trip that feels comfortable for solo travel.

Cards work in many hotels, stations, and chain stores, but Japan is still partly cash-based. Carry some yen for small shops, temples, local eateries, and rural areas. Airport counters and 7-Eleven / post-bank ATMs make withdrawing cash easy after you arrive.

No. Tipping is not customary in restaurants, taxis, or hotels. Excellent service is already included in the price. If you really want to show thanks (for example to a private guide), put cash in a small envelope rather than handing loose bills.

Major airports offer free Wi-Fi, and most city hotels do too. For reliable data, rent a pocket Wi-Fi or buy a tourist eSIM / SIM at the airport or electronics stores. Your phone must be unlocked to use a local SIM.

Japan uses Type A two-flat-pin plugs and 100 V. North American plugs often fit, but European and many Asian plugs need an adapter. Eastern Japan is 50 Hz and western Japan is 60 Hz—most modern dual-voltage devices work fine.

Yes for most city trips. A rechargeable IC card lets you ride trains, subways, and buses with a tap, and also pay at many convenience stores and vending machines. Visitor options such as Welcome Suica are available; most cards require a refundable deposit when purchased.

Yes. Departing international travelers pay a ¥3,000 international tourist tax (departure tax). It is usually included in your air or sea ticket, so you typically do not pay a separate counter fee at the airport.

Dial 110 for police and 119 for fire or ambulance. For tourist support in English, Chinese, or Korean, JNTO's Japan Visitor Hotline (050-3816-2787) is available 24/7. Keep your embassy contacts handy as well.

Many stores offer tax-free shopping to eligible foreign visitors with a passport, usually above a minimum spend. Bring your passport (not only a copy) and complete Visit Japan Web registration in advance to speed up the process at participating shops.

Yes. Tap water is safe across Japan, and restaurants often serve free drinking water. Still carry a bottle in summer humidity, and convenience stores and vending machines sell water and sports drinks everywhere.

Crowded city trains are awkward with big suitcases. Use station coin lockers, hotel luggage storage, or takkyubin (luggage shipping) to send bags between hotels or to the airport. Reserve oversized-baggage seats on some shinkansen services when needed.

Remove shoes where required, keep quiet on trains, and follow onsen and temple rules. Eating while walking is often discouraged; queue orderly and avoid talking on the phone in train cars. When unsure, watching locals or asking staff is always fine.